Discover our portal, designed to give you a unique experience intuitive and comprehensive
in the management of your orders, deliveries and after-sales service.
Keep full visibility of the progress of your orders
From preparation through to delivery, each stage is detailed with clear statuses, so you can follow its progress in real time.
You also receive notifications of any changes or updates, so you can anticipate and manage your operations efficiently.
Simplify your shipment tracking with our dedicated tool.
Access details of your deliveries and tracking numbers
and estimated arrival dates.
In the event of an unforeseen event, the platform alerts you quickly so that you can act without delay, guaranteeing optimised management of your supply chain.
Easily create and track your tickets, from the moment they are opened to the moment they are resolved.
You can add comments, documents or photos at any time for faster, more accurate processing.
This transparency improves communication with our quality team and speeds up the response to your needs.
Take advantage of a clear, intuitive dashboard tailored to your needs.
See at a glance your current and past orders, your projects, etc.
your deliveries, and your after-sales service tickets.
Configure your key indicators for personalised, optimised monitoring of your activities, with access to the information you need to make quick, effective decisions.
Easily create and track your tickets, from the moment they are opened to the moment they are resolved.
You can add comments, documents or photos at any time for faster, more accurate processing.
This transparency improves communication with our quality team and speeds up the response to your needs.
Can't find the product you need? We can source it for you! Click below to find out more about our offers and services.
Once you are a GPS Monaco Group customer, we will create an account for your company. Each company has a unique account, and you will be able to change your password the first time you log on.
Log in to your account, then access the "My orders" section. Here you'll find a complete history of your orders, with details such as dates, products ordered, quantities and key dates in the processing of your order: from production to departure from the ship, right through to collection from the carrier.
In the "Current quality process" section, click on "New service ticket". Fill in the details of the problem, add attachments if necessary (photos, documents, etc.), then submit the ticket. You can then track the progress of the ticket in real time in the same section.
If your problem remains unresolved, you can contact the person in charge of your case directly by telephone or by email using the contact details provided in the contact section of your platform dashboard. Our team is available Monday to Friday, 9am to 5pm, to help you quickly and efficiently.
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